Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR SERVICES SUPPLIED BY AEROPORT TOULOUSE-BLAGNAC

Applicable from the 22nd January 2025

The main business of AEROPORT TOULOUSE-BLAGNAC (referred to as “we” or “us”) is to manage Toulouse-Blagnac Airport as well as various activities within the airport area.

AEROPORT TOULOUSE-BLAGNAC SA
Share capital: 148,000 euros Toulouse
Trade and Companies Register no. 493 292 403
VAT code FR19493292403
Registered office: Bâtiment La Passerelle – CS 90103, Aéroport, 31700 Blagnac, France

We can be contacted:

By post: AEROPORT TOULOUSE-BLAGNAC, Bâtiment La Passerelle – CS 90103, Aéroport, 31700 Blagnac, France
By email: reservation@toulouse.aeroport.fr
By phone: 0825 380 000 (0.18€/min + cost of a local call)

ARTICLE 1. SUBJECT AND SCOPE OF OUR GTCS

We operate the e-commerce website store.toulouse.aeroport.fr (referred to as “our website”) and the mobile application “Aéroport Toulouse Blagnac”, which can be run in Android and iOS environments (referred to as “our app”), via which we offer our services and subscription packages.

We offer users (referred to as “you”) of our website and our app the option of ordering services and taking out subscriptions, in the conditions laid down by these general terms and conditions of sale (referred to as “our GTCS”).

Our GTCS also apply if you order our services or take up a subscription offer via other means, for example at one of our information desks. Our GTCS take precedence over any other document or agreement that pre-dates the signing of the contract, even if we discussed the matter verbally or in writing beforehand.

Please read this document carefully. If you want to order our services, you must read through our GTCS and agree to them without reservation: in other words, without amending them, adding anything to them or deleting anything from them. If you place an order on behalf of a third party, you must make sure that the person concerned is aware of the terms of use applicable to our services.

We reserve the right to amend our GTCS at any time. The latest version applies as soon as it is published on our website and on our app and cancels and replaces all other versions of the general terms and conditions.

If you ordered a service, your order will be covered by the version of our GTCS that applied when you made the order.

If you took out a subscription, the new version of our GTCS will apply to your subscription when it comes into force. We will send you an email to notify you that our GTCS have been amended. If you do not agree with the new version of our GTCS, you can terminate your subscription. To do that, please contact our customer service. If you do not terminate your subscription before the new version of our GTCS comes into force, we will assume that you agree to the new version.

ARTICLE 2. DESCRIPTION AND TERMS OF USE OF OUR SERVICES

We sell several services that make your visit to Toulouse-Blagnac Airport easier and more pleasant, and we offer you the chance to purchase one of our subscription packages.

In the event of a breach of any of your obligations, in particular with regard to payment, we reserve the right to no longer provide you with access to the services, until such breach has been remedied.

2.1 Parking Service

2.1.1 Description of the Service

We offer an airport parking pre-booking service, based on a given date and time and for a specific length of time. You can also take out a subscription to the parking service (see Article 2.1.5 “Special Provisions for Parking Subscriptions”).

Booking guarantees there will be a parking space for your vehicle, possibly in a given area of the car park, in your chosen car park and for the chosen length of time. However, you will not be assigned a specific parking space. You can only park in a free space, identified by floor marking. You are not allowed to park anywhere other than in the marked spaces. Some parking spaces are reserved for people with a disability and people with reduced mobility. They are clearly marked as such.

Because there is a limited number of parking spaces, the booking service is only available if there are enough free spaces in the car park during the chosen period.

Parking charges depend on which car park you choose, the date and length of time requested.

In exceptional circumstances, we may have to close some or all of our car parks for operational reasons (e.g. for building work, or if there is a technical problem). If that happens, we will do our best to offer you an alternative solution by transferring your booking or vehicle to another car park, at no extra cost to you. If you do not agree to the solution offered, you can ask to terminate your contract, and we will refund the remaining car parking time.

2.1.2 Booking the Service

Unless you have a subscription, you can only book a parking space for a period of between six (6) hours and ninety (90) calendar days. You cannot book a parking space for a shorter or longer period.

For technical reasons, the booking can only be confirmed at the earliest six (6) months and at the latest one (1) hour before the planned start of the booking.

2.1.3 Rules for Using Our Car Parks

When you drive or park in our car parks, you agree to comply with the Rules for using public and private car parks at Toulouse-Blagnac Airport, or with any subsequent regulations, in their current version, which are available on our website and on our app and displayed at the car park entrance, as well as the Highway Code, the signs displayed in our car parks and any instructions you receive from car park staff.

Subscribers confirm that they are aware of the rules for using our car parks. They agree to those rules without reservation and undertake to pass them on to every user. The rules for using our car parks may be amended at any time and subscribers will not receive personal notification about the changes. The version in force is displayed at every car park entrance and is available on the airport website: https://www.toulouse.aeroport.fr/en.

If you break any of the driving and parking rules, you may be fined or prosecuted by the traffic police.

If a vehicle is parked improperly (e.g. in a no-parking area, badly parked, blocking traffic) or overstays the length of time on your booking, we reserve the right to move the vehicle in question at your expense. If urgent work is required, or if necessary for operation of the car parks, we reserve the right to move any vehicle that blocks access to the area, at our own expense. Our staff will draw up a vehicle condition report before and after the vehicle is moved.

2.1.4 Conditions for Entering and Leaving Our Car Parks

You can only enter a car park if your vehicle does not exceed the maximum height authorised for that car park. The maximum height depends on which car park you choose.

Here is a recap:

Premium Car Park, P1 and P2: 2.10 metres;
P3: 4 metres;
P5 and P6: 3.10 metres.

Those maximum heights may change over time, and the valid figures are the ones available online when you make your booking and those displayed at the car park entrance.

When you book a parking space, after confirming your order, you will receive an access code for the car park you selected. The code can only be used once. When you arrive at the car park, you will need to enter and confirm your access code directly at one of the entrance barriers. You must enter your access code to confirm your booking at the car park entrance. If you do not enter your access code, we will assume that you did not use your pre-booked space, and you will have to pay for your parking space at the applicable hourly rate.

Unless you made a late booking, you will be able to enter the car park you selected two (2) hours before the official start of your booking, and for up to ninety-nine (99) hours after the start of the booking. If you made the booking between two (2) hours and one (1) hour before the official start time, you can only enter the car park at the actual time stipulated on your booking.

When you enter the car park, you will receive a ticket for leaving the car park. You must keep that ticket in a safe place, because you will need it in order to leave the car park with your vehicle. Users are asked not to leave their ticket in the vehicle.

You must leave the car park three (3) hours at the latest after the official end of your booking. If you leave later, you will have to pay an extra amount to cover the extra time not included in the booking. The extra amount will be calculated according to our standard charges for parking in our car parks, with no reduction, because the extra time will be calculated from the end of the booking time.

You can only leave the car park once, so you will not be able to re-enter the car park with the same access code, even if there is still some time left on your booking.

We will not give you a refund for any booking you did not use, or if you entered later than planned or left earlier.

2.1.5 Special Provisions for Parking Subscriptions

If you take out a parking subscription, you have the right, for the entire duration of the subscription, to park your vehicle in the car park covered by the subscription, and to enter and leave that car park as often as you like, simply by showing your subscription pass.

If you park in a car park that is not the one covered by your subscription, you will have to pay the applicable hourly rate. By way of exception, the “Premium” subscription gives you access to all car parks.

You can take out a subscription via our website or our app (from 01/04/2025) or at the car park reception desk on the ground floor of car park P2.

You can either collect your subscription pass from our Car Park & Access desk, or have it sent to the address you gave when you purchased the subscription. An extra delivery charge may be applied if we send your pass by post.

The subscription pass will be available no later than forty-eight (48) hours after you subscribe, not including delivery times. Your subscription pass is personal and non-transferable, so you are not allowed to lend it to someone else.

If you lose your pass or if it is stolen, please let us know by sending an email to reservation@toulouse.aeroport.fr as soon as you realise it is missing. We will then block your pass. If your pass is stolen, and if you can provide evidence that you reported the theft to the police, we will issue a new pass at no extra cost. If your pass is lost, broken or damaged, we will apply a replacement fee, based on the current price.

Once the pass has been blocked, it can no longer be used. While your pass is blocked, you will have to pay for any parking at the hourly rate applicable to the car park concerned, unless your pass is lost or stolen.

You must activate your subscription between two (2) and thirty (30) days after the date on which you purchased the subscription.

All subscriptions are valid for a fixed period of one (1) year. You can use the pass to leave the car park until the last day of the subscription. After that, you will have to pay an extra amount to cover the extra time not covered by the subscription. The extra amount will be calculated according to our standard charges for parking in our car parks, with no reduction, because the extra time will be calculated from the date on which the subscription comes to an end.

If you do not remove your vehicle from the car park after your subscription comes to an end, we may have it removed, and you will have to pay all the related costs (including any impounding charges).

The subscription is not tacitly renewed after one year.

You can ask to renew your subscription for the same length of time as your initial subscription. You must send us your request at the latest on the last day of your current subscription, and at the earliest thirty (30) days before that date. The price of the new subscription will be the price in force on the first day of the new subscription. Please allow 48 hours for processing of your request.

We reserve the right to terminate your subscription contract if you do not comply with the rules for using our car parks. If we terminate your subscription, the pass will be blocked. We will not refund the amounts already paid.

We also reserve the right to terminate the subscription contract at any time, after sending you notification and applying a two-month notice period. If that happens, we will refund the amount corresponding to the time remaining.

You or one of your beneficiaries may terminate your subscription contract at any time, but only in one of the cases listed below. You need to provide the documents mentioned along with your termination request:

Job transfer (statement from your employer),
Theft of your vehicle (copy of the crime reference number you were given when you reported the theft),
Death of the subscription holder (copy of the death certificate),
Loss of your job, provided you were employed on a permanent contract and were not on a trial period (proof of registration as a job seeker [with France Travail]),
The subscription holder has moved their main residence to another town (signed statement and proof of address).

2.2 Access to La Croix du Sud Lounge

You can book a session in La Croix du Sud lounge. Your booking will give you access to the lounge once during the day, at any time of day and during the lounge opening hours (available on our website and on our app), as soon as your order is confirmed.

You can also order this service as a set of five (5) sessions that you can use at any time during a fixed period of one (1) year.

Once you have subscribed to the service, you will receive a QR code by email. You will need to show the code at the reception desk or scan it on the access terminals every time you enter the lounge. One session will be automatically deducted from your total number of sessions every time you enter the lounge. The QR code is valid for one (1) year from when it is issued. Unless you purchase a set of sessions, the QR code is only valid for one person and one session. If you order a set of sessions, you will need to show the QR code for every person entering the lounge (until you have reached the maximum number of sessions). Please note that access is free for children under 6.

You cannot re-enter La Croix du Sud lounge once you have left. If you want to go back in, you will need to book and pay for a new session or use another session if you purchased a set.

If you use our service for accessing La Croix du Sud lounge, you agree to comply with the internal regulations in force in La Croix du Sud lounge. You can consult the current version of those regulations on our website or on our app, and they are also displayed at the entrance to the lounge.

2.3 Fast-Track Service

We offer a “fast-track” service that gives you priority access to the security checkpoint. You can book this service at any time before you go through security. Simply show one of the security officers confirmation of your order.

You can also order this service as a set of five (5) fast-track checks that you can use at any time during a fixed period of one (1) year.

Once you have subscribed to the service, you will receive a QR code by email. You will need to show that QR code every time you go through security. One fast-track check will be automatically deducted from your purchased total every time you go through security. The QR code is valid for one (1) year from when it is issued. Unless you purchase a set, the QR code is only valid for one person and one security check. If you order a set of five, you will need to show the QR code for every person using the fast-track lane until you have reached the maximum number of fast-track checks.

This service gives you priority access to the security checkpoint, so you go through security more quickly than passengers who have not subscribed to the service. For priority passengers (beneficiaries of the “fast-track” service, people with a disability and people with reduced mobility), the order in which people go through security will depend on the order in which they arrive at the security checkpoint.

2.4 Third-Party Services

You may find links to services offered by third-party providers on our website and on our app. In that case, we are simply an intermediary. We are not party to any contract you may sign with those third-party providers. Consequently, we cannot be held liable for any matters in connection with that contract. For further information, please consult our legal notice and privacy policy.

ARTICLE 3. ORDERS

3.1 Terms and Conditions

If you want to order one of our services, you must have full legal capacity to do so, i.e., you must be able to enter into a contract and have legal liability, or the company you represent must have legal liability. The order becomes firm once payment has been made.

3.2 User Account

In order to subscribe to one of our services, you will first need to create a user account (unless you order a service at the information desk).

You must provide us with true, complete data about yourself, update that data if it changes, and correct it without being prompted if you notice any mistakes. We reserve the right to ask you for substantiating documents at any time. However, you will not be able to change the email address. To do this, you will need to contact us.

All consumers have the right to sign up to a “do not call” register blocking unwanted sales calls (in France, this is called the “Bloctel” scheme: bloctel.gouv.fr). Your login details (username and password) are unique, strictly personal and confidential. You are solely responsible for the use of those login details. You agree to use them for personal reasons only, and not to share them with other people. Please note that without a password, your account is not active.

In the event of loss, theft or misappropriation of the login details by a third party we shall delete the Personal Account as soon as possible. In the event of non-compliance, we reserve the right to delete your account unilaterally and without compensation, after formal notice sent by e-mail has remained unsuccessful for forty-eight (48) hours from receipt.

3.3 Changing or Cancelling an Order

You can change or cancel one item on the order or the entire order, at no extra cost, but only in the following cases and conditions:

You can change/cancel a parking service (excluding subscriptions) up to six (6) hours before the official start of the service;
You can change/cancel access to La Croix du Sud lounge at the latest the day before you are due to use the service;
You can change/cancel access to the “fast-track” service, at the latest the day before you are due to use the service.

If you want to change or cancel your entire order, you need to make sure that you meet all the change and cancellation conditions for each item on your order.

If you change an item on the order, the item concerned will be cancelled and we will refund the amount you paid for that item. You will have to pay the amount due for the new order after it has been changed. Please note that the new order is subject to the price conditions in force when the change was made.

You will need to obtain our agreement in advance for any other change or cancellation request. In that case, we may apply fees for changing or cancelling the order, based on current prices.

Orders for sets of sessions/fast-track checks and subscriptions cannot be changed or cancelled.

This Article applies without prejudice to consumers’ right of withdrawal (see Article 5 “Right of Withdrawal”).

ARTICLE 4. PRICES AND PAYMENT TERMS AND CONDITIONS

The prices of our services are shown in euros before tax and with VAT (at the current VAT rate). If the applicable VAT rate changes, the new rate will apply automatically.

Prices may vary over time, for example in the case of special offers or in line with fluctuations in demand. Your order will be charged based on the prices shown when your order is confirmed.

If the service involves a package, it must be paid for in advance.

If you confirm an order, you agree to pay for it. You must pay the full amount of your order as a single payment when you confirm your order on our website or on our app or at the information desk. If you do not pay the full amount, we will assume that you have cancelled your order.

You can pay for online orders with a bank card (debit/credit card or American Express), Apple Pay or Google Pay. At the information desk, you can pay for orders with a bank card (debit/credit card or American Express) or Apple Pay, by cheque or in cash (up to the legal limit).

For subscriptions that are paid for by a company, we must have the company stamp on our copy of the contract.

Payments made via our website and our app (apart from Apple Pay and Google Pay) are managed by our payment service provider LYRA, which is responsible for storage and automated processing of bank details in a secure environment. You remain responsible for the bank details you share with us and for the security of your payment methods. You are informed that the provisions concerning fraudulent use of their Bank Card shall be those laid down in the agreement signed with the banking institution which issued said Bank Card.

If you are a professional entity, any late payment will give rise to the application of a penalty for late payment for an amount equal to three times the legal interest rate. In addition, you will be required to pay a standard fee of 40 (forty) euros to cover recovery costs, in accordance with Articles L. 441-10 and D. 441-5 of the French Commercial Code. If the recovery costs incurred are more than that amount, we reserve the right to ask you to pay an additional amount.

ARTICLE 5. RIGHT OF WITHDRAWAL

THIS ARTICLE ONLY APPLIES TO CONSUMERS.

For distant and off-premises contracts, you have the right to withdraw from the contract without providing a reason.

You must notify us no later than fourteen (14) calendar days (calendar days include Saturdays, Sundays and public holidays or non-worked days), starting from the day after you entered into the contract.

If the last day of that fourteen-day period falls on a Saturday, Sunday, public holiday or non-worked day, you can still withdraw from the contract on the next working day (that means every day of the week except for Sundays and public holidays).

You will no longer be able to withdraw from the contract after that. You must notify us of your decision to withdraw from the contract in a clear, unambiguous way, either:

by sending us a letter to the following address: Société Aéroport Toulouse-Blagnac, A l’attention du Service Parcs & Accès, Bâtiment la Passerelle CS 90103, 31703 BLAGNAC, FRANCE
or by sending an email to the following address: reservation@toulouse.aeroport.fr

You may use the withdrawal form included at the end of our GTCS (Appendix 1), but you are not obliged use it.

If you opted for a service that starts before the end of the withdrawal period, and you want to withdraw from the contract during that period, we will refund the amount paid, holding back the amount you owe us for payment of the service already supplied. The amount due is calculated on a pro rata basis, based on the hourly rate in force on the day of the order (for subscriptions, the hourly rate is the standard rate, not the discount rate).

If you have made full use of the service before the end of the withdrawal period, you no longer have the right to withdraw from the contract.

ARTICLE 6. NON-TRANSFERABLE NATURE OF THE SERVICES

Except in exceptional cases, if you order one of our services, you agree to use it personally and not to assign it, transfer it or make it available free of charge or for a fee to a third party or, if you are a company, to a third party that is not part of your company.

ARTICLE 7. OUR RESPONSIBILITY

Our website and our app are standard IT solutions that were not developed for the needs of a specific user. We do our best to provide stable, continuous access to our website and our app. However, we cannot guarantee that our website and our app do not contain any errors or anomalies. Our website or our app may be temporarily unavailable for maintenance reasons or if they need to be updated.

Our services are not related to the sale of transport services. Consequently, all complaints concerning compensation for non-fulfilment of a transport contract (e.g. flight delay or cancellation) must be sent to the carrier or the intermediary concerned.

We reserve the right to temporarily close all or some of the car parks, at any time and without prior notice, as dictated by circumstances, for example for security reasons or at the request of the authorities.

We cannot be held liable for any losses or unavailability of the service caused entirely by your own negligence or error, or due to the unforeseeable and unavoidable act of a third party, or a case of force majeure.

We do not have the status of broker or client, and we do not act under mandate from the third-party providers linked to our website or our app. As a result, we are external to any contract you enter into with those third parties. Consequently, we cannot be held liable for any dispute arising from those contracts.

If you are a professional entity, our liability cannot in any case exceed the amount before tax you have paid under the contract concerned.

ARTICLE 8. INTELLECTUAL PROPERTY

You are not allowed to use the intellectual property assets on our website or our app. All the texts, images, logos and graphical user interfaces on our website and on our app, and those found in all our documentation, including the IT component of our website and our app (software and related documentation), are protected by global copyright.

Consequently, you are not allowed to copy, modify, distribute, send, disseminate, represent, reproduce, publish, grant in the form of a licence, transfer or use the aforementioned elements in any way whatsoever. All of the aforementioned uses are likely to be considered an infringement of copyright.

You are not allowed to modify our website source code in any way whatsoever, or for any reason, including to correct mistakes or anomalies. We are responsible for managing corrective maintenance and upgrades.

You are not allowed to modify or attempt to circumvent any technical protection measure applied to our website.

Anyone who fails to comply with those intellectual property rights runs the risk of being prosecuted.

ARTICLE 9. MISCELLANEOUS PROVISIONS

9.1 Electronic Communication

You agree to receive our invoices in electronic format. You agree to enter into the contract by electronic means. We both agree that the electronic signature has the same value as a handwritten signature.

9.2 Non-Waiver

Even if one of us (you or us) does not report a breach by the other party of its contractual or legal obligations, that does not mean that we (you or us) do not have the right to report that breach in the future.

9.3 Contract Language

Our GTCS are drafted in French. Only the French version is legally binding, for example if there is a difference in interpretation between the French version and a version translated into another language.

ARTICLE 10. COMPLAINTS

If you wish to lodge a complaint, you can send us a letter or email, or use the contact form on our website or on our app. If you do not receive an answer from us after sixty (60) days, you can assume that we have rejected your complaint.

ARTICLE 11. CONSUMER MEDIATION SERVICE

If you are a consumer, you can, in accordance with Articles L. 612-1 et seq. of the French Consumer Code, refer a matter directly to the consumer mediation service assigned to our area of activity, called the Association Médiation Tourisme Voyage:

by post: MTV Médiation Tourisme Voyage, Service dépôt des saisines, CS 30958, 75383 PARIS Cedex 08
by filling in the referral form available at the following address https://www.mtv.travel/demande-saisine/.

Please note that the consumer mediation service cannot review a dispute if:

you cannot provide evidence that you attempted to settle the dispute with us directly, by sending a written complaint, before referring the matter to them;
your request is clearly unfounded or excessive;
the dispute has already been reviewed or is in the process of being reviewed by another mediator or another court; -
you referred the matter to the mediator more than one (1) year after sending a written complaint to us;
the dispute does not fall within the scope of the mediator.

There is no obligation to refer the matter to the mediator. You can also use the European Commission’s online dispute resolution service: ec.europa.eu/consumers/odr/.

ARTICLE 12. PROCESSING OF PERSONAL DATA

Protecting your personal data is important to us and we undertake to guarantee the best level of personal data protection, in accordance with Regulation (EU) 2016/679. For more information about how your personal data is processed, please read through our confidentiality policy.

ARTICLE 13. APPLICABLE LAW

Our GTCS (and all other contracts governed by them) are subject to the laws of France. If you are a consumer, the chosen law does not prejudice the overriding mandatory provisions of the law in your country of habitual residence (Regulation (EC) No. 593/2008, Article 6, point 2).

ARTICLE 14. JURISDICTION

If you are a professional entity, all disputes in connection with the formation or execution of our GTCS and of all other contracts governed by them will be handled exclusively by the courts of France and, more specifically, by the Commercial Court of Toulouse, even for cases involving several defendants or third parties, and for interim proceedings.

APPENDIX 1 – WITHDRAWAL FORM

(Only fill in this form and send it to us if you want to withdraw from the contract).

For the attention of: Société Aéroport Toulouse-Blagnac, A l’attention du Service Parcs & Accès, Bâtiment la Passerelle CS 90103, 31703 BLAGNAC, FRANCE / reservation@toulouse.aeroport.fr.

Je/nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la vente du bien (*)/pour la prestation de service (*) ci-dessous:

[I/we (*) hereby inform you (*) of my/our (*) intention to withdraw from the contract covering the sale of the item (*)/service (*) below:]

Ordered on (*) / received on (*):
Name of the consumer(s):
Address of the consumer(s):

Signature of the consumer(s) (only if a hard copy of this form is sent):

Date: