Lost luggage and Lost and Found

Items found in the terminal

Have you lost an item at the airport ?

To retrieve your item, you have two options:

• Visit the airport information desk, located in Hall C, Arrivals level.

  • Opening hours : 7 days a week, from 8:00 AM to 7:00 PM (for valuable items, collection is available Monday to Friday from 9:00 AM to 5:00 PM).

  • Phone: 0825 380 000* (€0.18/min + call charges)

  • Email: objets_trouves@toulouse.aeroport.fr

• Postal delivery:

  The service fee per item is €12 (incl. VAT), plus shipping costs if you choose postal delivery. Shipping is only available for packages weighing less than 3 kg.

Items are kept by the airport for 2 months from the date of registration. The airport cannot be held responsible for the item's condition at the time of registration.

Lost and Found Regulations  Shipping Regulations

If the helpline is closed, please contact us via the contact form, and our team will get back to you as soon as possible.

For items left on airplanes, please contact the airline or its representative directly. Note : Lost and found items from Air France flights arriving at Toulouse Airport can be collected at the Airport Information Desk.

Have you found an item at the airport ?

If you have found a lost item at the airport, please take it to the airport information desk, located in Hall C, Arrivals level.

Luggage that is lost / damaged during your journey

Please contact the airline. As the last carrier, the airline will look into the matter for you. To do this, you will need to contact the baggage service, which is usually subcontracted to a service provider.

Please note that for all settlements, it is essential to provide the ticket stub and the baggage label receipt you were given at check-in.